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Fair Trades expects all of its members to demonstrate the highest levels of customer service at all times. Listed below are the minimum requirements that we expect of you when dealing with your customers:

           

        Respect the Homeowner’s rights at all times

        Act appropriately and be transparent during contract negotiations; do not exert any undue pressure to secure a contract

        Supply a written quotation when submitting a tender for contract

         Comply with all laws, statutory regulations and Building Regulations

        Maintain adequate employers and public liability insurance

        Respect the Homeowner's privacy and take all steps to ensure the security of their home and a safe working environment, with specific attention to Control of Substances Hazardous to Health Regulations and the safe and secure disposal of waste, and Work at Heights Regulations

    Ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the homeowner

  Arrive at the agreed time for appointments with the homeowner and to give advance warning of any unavoidable delay

        Ensure that all work is completed to pre-defined specifications and budgets as defined in an agreed contract. All changes must be communicated and agreed with the homeowner prior to proceeding

    Ensure that all works are completed to the highest possible standards and that all guaranteed elements of work are agreed

        Leave all areas clean and tidy at the end of the day, and to remove all rubbish upon completing the contract

     Have a complaints procedure that ensures you will respond to any complaint in a reasonable time and in a proper manner

        Be fully responsible for all colleagues and sub-contractors in meeting these standards at all times

    Provide written guarantees for workmanship and materials and, whenever possible, an Insurance Backed Guarantee; at the very least provide information to allow the offer of an Insurance Backed Guarantee

       Ensure that your currently excellent legal and financial credit rating is maintained and does not fall below our required limits. This ensures that only the most professional and reliable contractors remain on our directory

 

This ensures that only the most professional and reliable contractors remain on our directory.

If you feel that a Trade Professional listed on this service has consistently not followed the Charter, please let us know.

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Fascias and Soffits Knaresborough